He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
– Harold Wilson, British politician
How much change have you experienced in the last year?
Perhaps you've had to learn a complicated new software system. You
may have taken on new team members, or a new role. Or you might have
gone through a merger or an acquisition.
Change is routine in today's workplace. And, no matter what you do, you probably can't – or shouldn't – try to stop it.
However, you can choose how you react to it.
If you can embrace and cope with change, you'll be valued highly in
your organization. You'll be seen as a flexible and adaptable team
player, and this reputation can open up many opportunities. If, however,
you consistently resist change, you'll be seen as "part of the
problem," and you'll get left behind.
In this article, we'll look at why coping with change is so
important, and we'll discuss a framework that you can use to deal with
it more effectively.
The Importance of Coping
So, what is coping?
One formal definition
says that it's a "process by which an individual attempts to minimize
the negative emotions that arise from the experience of negative
events."
Another defines coping as "cognitive and behavioral efforts to deal with experiences that tax or exceed one's resources."
Put
simply, coping describes the way that we think about and deal with stressful events.
Importantly, it's often your attitude towards change that determines
your emotions and your experience of it. Some people view change
positively, and see it as an exciting opportunity to learn and grow.
Others see change negatively, as something to fear and to avoid.
It's important to know how to cope with change, because there's so
much of it about.
Organizations are continuously shifting, growing,
downsizing, merging, and acquiring people and resources. Developments in
technology mean that we need to learn new ways of working and
communicating. We also need to know how to cope with smaller changes,
such as getting to know a new team member, or learning new standards in a
particular industry.
People who resist change will likely find themselves overlooked for
important projects, passed over for promotions, or left behind entirely.
The inability to cope with change can also lead to great stress, and
other negative physical and psychological effects.
How to Cope with Change
Change can bring amazing opportunities, or it can bring defeat. It
can lift an entire team up, or it can lead people to find other
employment.
Researchers Mel Fugate, Angelo J. Kinicki, and Gregory E. Prussia
argue that there are two major types of coping strategies: "control
coping" and "escape coping."
"Control coping" is positive and proactive. You refuse to feel like a
victim of change, instead you take charge and do whatever you can to be
part of the solution, including managing your feelings.
"Escape coping" is based on avoidance. You experience thoughts and
emotions, or take specific actions, that help you avoid the difficulties
of change. For instance, you might deliberately miss training classes,
or show up too late to attend a meeting about the upcoming change.
People can use both strategies simultaneously when coping with
change. However, as you can imagine, control coping is the best option
to choose, because it puts you in a position of positive control. Here,
you proactively search for a way to be a part of the solution, instead
of reacting to, and avoiding, the change.
Transactional Model of Stress and Coping
So, how can you put yourself in control?
Richard Lazarus and Susan Folkman give us a useful way of doing this with their "
Transactional Model of Stress and Coping".
You can use this simple approach to look objectively at the change
situation you're experiencing, and analyze what you can do to respond to
it effectively.
There are three stages in this model:
- Primary appraisal.
- Secondary appraisal.
- Coping efforts.
Let's look at each of these stages in greater detail, and think about how this can help you deal with change.
1. Primary Appraisal
In your primary appraisal, you evaluate the event and its
significance to you, your unique situation, and your sense of
well-being. You're answering the question "Is this change going to
affect you in a positive or a negative way?"
A major part of coping with change is deciding whether the change
represents a threat: at this initial stage, you might not be sure what
risks or opportunities this change poses for you. Conduct a
SWOT Analysis to identify the possible threats and opportunities that you will face or experience. Next, conduct a
Risk Analysis to get a better sense of the risks that you might experience in this situation.
It can also be helpful to conduct an
Impact Analysis
to identify the positive and negative consequences of the change you're
facing. Does it threaten your expert status or your job, or is the
impact smaller? Or will this change make your work easier or enhance
your skills? You'll feel more in control and informed when you know both
the positive and negative consequences, and this will also guide your
actions in the next step.
It can often be useful to talk informally about what you're feeling –
remember that it usually helps to have social support in these
situations. It's also important to
manage your emotions . Try not to take negative feelings out on others, and use techniques like
thought awareness to keep control of your emotions.
And keep in mind that not all change is bad – often, it can be a very good thing! Try to get excited about what's coming.
2. Secondary Appraisal
Once you've determined how this change is going to affect you and your well-being, you can then go through a second appraisal.
In this assessment, you think about how you can control what's
happening by asking, "What can I do about this situation?" You also
begin to look at the resources you have available for coping with this
change, and you start thinking about whether these are sufficient.
Next, make a list of things that might help you through this change.
Which of your current skills will help you to succeed? Do you have a
skill or knowledge gap that might hinder your ability to navigate this
change? And do you need additional training?
Also, do your best to find out more about this change. Be proactive,
ask for news and updates, and make sure that you share what you learn
with your colleagues. This will help them feel informed and comfortable,
but might also prevent the spread of rumors, which can lower morale and
engagement.
Tip:
Consider becoming a "change agent" – an active supporter and promoter
of the change. If you do this well, it can mark you out as a "rising
star" in your organization.
3. Coping Efforts
Your coping efforts determine how well you handle the situation. This
is where control coping and escape coping strategies often come into
play.
It's important to avoid common escape coping strategies, like
drinking too much alcohol, lashing out emotionally, and other negative
behaviors. Instead, focus on control coping, and think about how you can
take control of this situation and create a positive outcome for
yourself and for the people around you.
People who have a positive outlook find it much easier to engage in control coping. So, use positive thinking techniques like
Affirmations and
Visualization to foresee a great outcome.
Next, keep up-to-date with what your colleagues are going through. If
this change affects them as well, ask them how they're coping. Often,
reaching out and trying to help others can also help you cope more
effectively. Our article on
coaching through change has many strategies that you can use to help your colleagues and team members cope.
Remember to take time for yourself. If you're going through a major
organizational change such as a promotion, takeover, or acquisition, you
might feel pressured to work longer hours, especially if your job is at
risk. This is often appropriate, however, it's essential to take time
out during the day to eat healthy foods, get some exercise, and
de-stress; and it's also important to remember to
relax after a hard day's
work .
Last, try to maintain a positive outlook about the situation. Even if
a change seems negative at first, there's often a positive outcome if
you take the time to find it. Only you can decide whether you'll grow
from the situation, or let it affect you negatively.
Tip:
See our article on the
Change Curve
to learn about another approach for helping people through change.
Where change is significant, you can use this model to guide people
through the stages of denial, anger, acceptance, and commitment that
they might experience.
Key Points
In today's workplace, change occurs regularly. These changes can be
small or large, and knowing how to cope with them effectively is
essential to your career, as well as for your health and well-being.
Lazarus and Folkman's Transactional Model of Stress and Coping
provides a useful framework for appraising your situation, and for
coping with the anticipated outcome. It outlines three stages of coping:
- Primary appraisal – where you assess the risks and opportunities that come with the change.
- Secondary appraisal – where you plan how you'll adapt to, and, if appropriate, support the change.
- Coping efforts – where you take control of the situation.
Overall, it's important that you maintain a positive attitude to
change, where you sensibly should. This will help you cope with the
situation, and grow from the experience.
Source : www.mindtools.com